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NEW QUESTION # 65
An important goal of business process management is to align process performance to
Answer: D
Explanation:
Thecentral purpose of BPMis to ensure that processes are not just efficient, but alsostrategically aligned with the organization's goals. Performance measurement and improvement efforts should support the achievement ofbroader business objectives.
"BPM aims to align processes with strategic objectives, ensuring that performance management is not just operational, but also strategic in nature."
- ABPMP CBOK, Chapter 6 - Process Performance Management
KPIs and metrics are thetools, but thegoalis alignment to strategy. This ensures that:
* Resources are directed toward value creation
* Improvements support business direction
* Decision-making is strategic and data-informed
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
NEW QUESTION # 66
What are the commonly known industry reference models?
Answer: A
Explanation:
The most commonly knownindustry reference modelsare:
* PCF (Process Classification Framework)by APQC - categorizes and standardizes processes across industries.
* SCOR (Supply Chain Operations Reference Model)- provides standardized descriptions for supply chain processes.
These models offerbest practices and benchmarking standards, facilitating consistent process design, assessment, and comparison.
"Industry reference models like PCF and SCOR provide frameworks for classifying and assessing processes across organizations. They support benchmarking and the development of best-in-class process architectures."
- ABPMP CBOK, Chapter 8 - Enterprise Process Management
Reference: ABPMP CBOK, Chapter 8 - Enterprise Process Management
NEW QUESTION # 67
When process performance is beyond process control limits, who is responsible for identifying the situation, notifying others, and constructing a suitable response?
Answer: A
Explanation:
Process ownersare accountable formonitoring process performanceand ensuring that deviations from expected outcomes are identified and corrected. They serve as the central point forescalation, analysis, and resolution.
"The process owner is responsible for monitoring, diagnosing, and correcting performance issues. This includes responding when KPIs indicate the process is outside control thresholds."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
NEW QUESTION # 68
Which is the BEST example of "process redesign"?
Answer: A
Explanation:
Outside-in designstarts with understanding customer needs and expectations, then designing the process backwards from the customer experience. This approach ensuresvalue creationand customer-centricity in the new design.
"Process redesign involves fundamentally rethinking and redesigning processes from the customer's perspective, ensuring that all activities contribute directly to customer value."
- ABPMP CBOK, Chapter 5 - Process Design
This is also known ascustomer-centric designorexperience-based design.
Reference: ABPMP CBOK, Chapter 5 - Process Design
NEW QUESTION # 69
What is meant by Continuous Process Improvement?
Answer: C
Explanation:
Continuous process improvement (CPI)is a key concept in BPM that supports theongoing evaluation of performance metrics, enablingevidence-based adjustmentsthroughout the process lifecycle.
"CPI is the foundation for sustaining operational excellence, ensuring that processes are consistently measured, analyzed, and optimized to meet evolving business needs."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
NEW QUESTION # 70
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